FRENCH Speaking Customer Care Associate

FRENCH Speaking Customer Care Associate

Bulgaria,Sofia

For our Client one of the largest customer experience companies in the world we are looking for FRENCH SPEAKER

The role:

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts

  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators

  • Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base

  • Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

  • Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app

  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately

The candidate:

  • Has good command of both spoken and written English

  • Has very good level of French language

  • Can adapt quickly to changes in products, process and technology

We offer:

  • Competitive remuneration scheme

  • Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities

  • Multinational environment

  • Opportunities for long-term professional career

  • Entitlement to company internal training and development accordingly global standards

  • Full time employment (open for part-time options)

  • Full paid training

  • Excellent relocation package, which includes initial flight to Sofia, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance with finding your own accommodation

We will be glad to receive your application, apply now:

jobs@personnelandmedia.com „French Speaker – Sofia”

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in PERSONNEL AND MEDIA SOLUTIONS SC

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