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Our Client in Sofia is looking for positive and enthusiastic German speaking Customer Care Associat

Our Client in Sofia is looking for positive and enthusiastic

German speaking Customer Care Associate.

Bulgaria/Sofia

Full time job

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts

  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators

  • Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app

The candidate:

  • Has good command of both spoken and written English

  • Has very good level of German language

  • Has experience in a contact center or customer facing role is beneficial

  • Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed

  • Can adapt quickly to changes in products, process and technology

  • Has proven track record of excellent attendance and time-keeping

  • Has excellent MS Office Professional skills

If you are interested, we will be glad to receive your application, apply now: jobs@personnelandmedia.com send your CV to: „GERMAN SPEAKER – SOFIA” Please include permit for processing personal data in CV as following: In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in PERSONNEL AND MEDIA SOLUTIONS SC www.personnelandmedia.com

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