Game Support Representative with Portuguese and English

  • Assist our players with any issues they might experience or report via email and chat only

  • Focus on the player and strive to provide the ultimate player experience

  • Listen to the voice of the players and communicate it further to the appropriate teams

  • Collaborate with our team in order to drive continuous improvement of internal and external processes

If you have:

  • Fluency in Portuguese and a good command of English

  • Gaming experience - you have played games recently and you can relate to a player’s concept, community and mindset

  • Player empathy and understanding a player’s perspective when tackling their issues

  • Understanding of Player Support

  • Desire to help the players as best as possible and to contribute to the team’s success

We offer:

  • Extensive relocation package

  • Competitive salary for the local market

  • Stable job (permanent labor contract)

  • A friendly, supportive and collaborative team environment with great energy

  • Career development opportunities

  • International modern working environment (Relax zones, PlayStation and billiard corners)

  • Special benefits for our team members (e.g. gym, yoga classes,

  • massages and corporate psychologist in the office and many others)

  • Employee referral bonuses

  • Supportive work-life balance policies

  • Continuous assistance and learning

  • Employee Relations team to help new hires integrate in the local lifestyle and culture

Please send your CV to jobs@personnelandmedia.com

Please write Game Support Representative with Portuguese and English

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