Game Support Representative with Italian and English

If you are passionate about gaming, curious and open-minded, come and join our growing Game Support team in the biggest BPO provider in Bulgaria

A typical day:

• Assist our players with any issues they might experience or report via email and chat only

• Focus on the player and strive to provide the ultimate player experience

• Listen to the voice of the players and communicate it further to the appropriate teams

• Collaborate with our team in order to drive continuous improvement of internal and external processes

If you have:

• Fluency in Italian and a good command of English

• Gaming experience - you have played games recently and you can relate to a player’s concept, community and mindset

• Player empathy and understanding a player’s perspective when tackling their issues

• Understanding of Player Support

• Desire to help the players as best as possible and to contribute to the team’s success

We offer:

• Extensive relocation package

• Competitive salary for the local market

• Stable job (permanent labor contract)

• A friendly, supportive and collaborative team environment with great energy

• Career development opportunities

• International modern working environment (Relax zones, PlayStation and billiard corners)

• Special benefits for our team members (e.g. gym, yoga classes,

• massages and corporate psychologist in the office and many others)

• Employee referral bonuses

• Supportive work-life balance policies

• Continuous assistance and learning

• Employee Relations team to help new hires integrate in the local lifestyle and culture

Just send CV in ENGLISH

jobs@personnelandmedia.com with Game Support Representative with Italian and English